Virgin media installation in flats

The CollectPlus location will scan or enter the collection code and check your ID, and then give you your QuickStart pack. If you're unable to go to the CollectPlus location yourself, you can give the collection code to someone else.

They'll need to be over 18 and take your ID with them when they collect your QuickStart pack. Once you've collected your pack from the CollectPlus location, or if you've had your QuickStart pack delivered instead, you should set up your services straight away. If you're a new customer, we'll activate your account automatically two days after your QuickStart pack collection or delivery. If you're an existing customer and are adding services or upgrading your kit, we'll automatically activate your new services and kit six days after your collection or delivery.

If there's a problem with your QuickStart pack delivery, then we recommend contacting the delivery partner first. To contact CollectPlus, visit collectplus. To contact Yodel, visit yodel.

If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order.

We'll then bring everything needed for your Virgin Media services on your chosen day that's what the vans are for! On your installation day, your engineer will arrive in a Virgin Media van and be carrying ID, so they'll will be easy to spot. We run a cable from our network, underground through your front garden where appropriate , to the cable entry point on the outside of your home.

We'll then run cables from the cable entry point to your chosen locations for your Broadband, TV and Phone. For rooms where you've chosen for Broadband and TV to be installed we'll add cable wall points.

For Virgin Phone we'll either install a standard phone socket to connect to, or in some areas you may connect your home phone directly to our Hub 3. For Virgin Broadband, we'll then run cable from the wall point to your new Hub. Just make sure you have a PC or Laptop with either an Ethernet port, wireless capability or both on the day. Once we've finished with the wires, we'll give you a full demonstration on how to use your new kit, before we leave. Plus, our engineer will leave you user guides for your new services, which will tell you everything you need to know about the services.

Check service status. Get help. Sign in. A pre-wire would normally be carried out on a block of flats. It involves cabling into the individual premises that lead back to an individual lockbox in the building. Pre-wiring a property allows all cabling to be done at once, meaning tenants can gain faster access to our services without the need for additional cables to be installed in communal areas.

Want to learn more about how we can work with property managers, private landlords and local housing associations? Call us on Are you ready to unleash the power of Virgin Media broadband on your new development? Read on to discover how to make it happen.

Even better? Our site request service is at no extra cost to you although further requests for the same site may be charged. We recommend doing this 9 months before you expect homebuyers to move in. Fill in the form now. Prefer to chat? Give us a call on With Virgin Media by your side, you can give homebuyers great entertainment experiences.

Young professionals will love our speedy broadband average download speeds of 54Mbps on M50 all the way up to over 1Gbps with Gig1 Fibre Broadband , while families will adore our award-winning TV content. Our services include:. With any new development, a dedicated New Build Team will be there to support you at each stage of the process. You will be able to:. Heads up! Customer installation - Once the build is complete, we are ready to connect each property.

We use our own independent network instead of Openreach, which allows us to offer fast, reliable broadband, including 1Gig Fibre Broadband in selected cities. We also offer supercharged entertainment, with hundreds of channels available, alongside home phone and mobile offerings. Rebates for completed homes can be claimed at any point. We complete all the offsite work, which only leaves your on-site requirements. It might seem complicated at first, but an access agreement simply relates to the consent Virgin Media needs to carry out work on privately owned land or property.

Below is an example of a standard access agreement. You can click the link below to view and download it. There are four common methods:. A fibre-to-the-premises connection also known as fibre-to-the-home utilises our cables to connect your premises directly to our fibre network, providing lightning fast speed.

Want our services in a multiple dwelling unit? Need your new development connecting to the web? Our standard connection uses a combination of optical fibre and coaxial cable to connect homes and buildings to our high-speed network. Main menu. Network Expansion. Network expansion: When will Virgin Media be in my area? See what you can get. Why should you switch to Virgin Media? Keep unused data to use next month. Chat with friends and family - at home or on the go.

How do you connect to the Virgin Media network? Connecting your home to our network. What costs are involved for homeowners? Will there be cables attached to my house? How Virgin Media connects your properties. Then, there are just a few more things we need to consider: 1.

Are there any costs involved for landlords or residents? Will residents be informed before work is carried out? Should I be concerned about the data protection of my residents when sharing our portfolio?

Broadband for new developments Are you ready to unleash the power of Virgin Media broadband on your new development? Virgin phone. Mobile plans, plus exclusive SIM-Only offerings. HomeWorks — a dedicated business connection for when the home is the head office.

Our services include: Voom Fibre with up to Mbps download speeds on Voom Enterprise mobile solutions. Business applications and WiFi solutions.

If you choose to have the equipment delivered to your home, or an alternative address, we will normally charge a home delivery fee. If Quickstart is not available, we will provide a technician to carry out the installation, and there will be no charge for this. If QuickStart is available to you but you decide that you would prefer a technician to install our equipment, you will normally need to pay a technician installation fee.

Someone over the age of 18 will need to be present at a time that we will agree with you in advance. If you move home to another address we cannot guarantee to be able to provide you with our services at your new address. If we are able to provide the services to your new address, you will normally have to pay a service transfer fee.

The charge is to cover the costs incurred by us when arranging the transfer and set up of your services at your new address. Most of our customers receive their bills via E-billing. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee.

To be able to receive an E-bill, you need to provide us with a valid e-mail address. Unless you pay by Direct Debit you may be charged a payment handling fee.

Payment can also be made by cash, cheque, credit and debit card, but may be subject to this fee. If your payments are not received by Virgin Media by the due date shown on your bill, you will normally be charged a late payment fee.

This charge is to cover the costs incurred by us in chasing and collecting late payments and providing services during this time.

If any cheque or direct debit is cancelled or not cleared by your bank or building society you may face a failed payment fee. This fee is to cover the cost to us levied by your bank or building society. If maintenance or the correction of a fault requires a technician visit to your address, and is the result of the intended treatment and use of our equipment, there will be no charge for this visit.

Someone over the age of 18 must be present at the time of the visit that we have agreed with you in advance. If the need for a technician visit is the result of one or more of the following you will normally be charged a fee for the technician visit and may be responsible for other associated costs:.